Enter 2017's newest fad of flight crew defense of irate and non-compliant passengers.
It seems instead of wishing and praying for delay-free days that don't cut into our layover time, we're praying we're not on the news. How is this affecting your safety as a passenger on my plane? Now, it seems an equally important part of my job entails that I don't get into an altercation and wind up on every Facebook newsfeed in the world. It's as though that the flying public have forgotten what we're there for and what we're trained on...safety as well as Federal Aviation Regulations (FARs) that not only keep you safe but ensure operations run properly and you don't get a lovely ticket from the FAA for causing a disruption. You cannot do whatever you want on an airplane and there are several reasons for that. So know that a request you may think silly is probably actually a guideline we as Flight Crew have to follow so WE aren't given a lovely ticket from the FAA...because we get those too. There are rules in place (mind you, some we as Flight Crew think are just as silly as you) but we know they're probably for our safety and so we don't argue, we just comply and do what we can to get you to comply.
Keep in mind now, I'm only an informer. I am not an enforcer. My job is to simply communicate to you, as a passenger, what I need you to do in order to do my job efficiently and safely. I may tell you once, I may tell you 3 times, but I will not force you to comply with my request. I will quickly communicate with my Captain whatever the disturbance and he will make the decision of what to do from that point. But mind you, if he wants you off his plane, you will get off his plane. There's no coming back from that, because if you're a disturbance on the ground, we aren't letting you get in the air...we like to let law enforcement handle the situation in these cases. But please know that we are equipped to handle them in the air when necessary, so don't get crazy.
I write this not to excuse bad attitudes or police brutality, I just want to remind you that I became a Flight Attendant for a reason...to travel the world and share a smile with hundreds of strangers a day who all have places to go and people to see. I am proud of my career and there was a time when I couldn't wait to get on my plane and see who I would meet or what amazing story I'd get to hear from a lovely passenger...but it seems that there is a growing group of flying public who's purpose on my plane is to win a lawsuit or become the next internet sensation who stuck it to that American carrier and its employees. I hear my fellow Flight Attendants from all different carriers telling stories about passengers on just about every flight who just want to start a fight...We're losing our voice and you're losing your security. We have ignorant passengers tweeting things like this...
Umm, he thinks it's time we allow passengers to break FARs and change our policy to convenience the 1 over the thousands or terrorism will be the least of our problems? So, now instead of focusing on your safety and the security of an aircraft as per my job description, I should instead focus on keeping happy passengers who fail to comply with FAA guidelines? Have you forgotten the millions of passengers on the hundreds of thousands of flights in the thousands of cities who have places to go? You seem to have forgotten what our planes are for...getting all these people where they need to go ON TIME and without compromising safety and security. And I think it's so convenient that the camera is only rolling during the part that makes you believe the passenger is in the right. Don't be so ignorant! There are always 2 sides to every story but we all jump on the bandwagon when the first story is released...bad Airline, bad Flight Crew. No, there are levels to escalate a disruptive situation like the ones you've seen in the recent news and you're only getting part of the story. Chances are you've flown before. You know what's expected of you as a passenger and you know what will happen if you break the rules.
So next time you think you're the focus of my flight, please remember that you are 1 of 900 in a day and we're all tired and ready to get where we're going...try to mind your manners and do your part in helping us get our jobs done safely and efficiently. We are not your welcome mat to wipe your dirty feet on. If you can remember that, we'll all be happy and get to see the sun shine above the clouds.